What keeps agents on edge at work and up at night? A new survey reveals employees’ worst fears.
Everyone gets butterflies in their stomachs before a new task or presentation. Now here’s the everyday stuff that gives employees the most angst, according to the CareerBuilder survey:
- Getting yelled at by the boss (26%)
- Forgetting to set the alarm and oversleeping (23%)
- Presenting (18%)
- Accidentally hitting “reply all” on an email message intended for only one person’s eyes (15%)
- Meeting with executives (11%)
- Any meeting (11%)
- Getting caught looking at inappropriate website (9%)
While many fears are natural and are not something contact center leaders can help agents avoid (after all, a “reply all” is the sender’s fault), the biggest issue is in the hands of leaders: public criticism.
Contact center leaders must follow the old reliable adage: Praise publicly, criticize privately.
