Contact center agents can boost the bottom line without even trying to sell. Here’s how:
These behaviors make customers develop loyalty to your company and want to buy more:
- Smile. It creates an energy that can be felt by customers through the phone. It makes a lasting first impression.
- Use names more often. When you use customers’ names they feel remembered and will come back to a place where they feel welcome.
- Find common ground. Customers will buy more from people and places where they feel they have friends. Try to find a common interest just outside of business – such as hometowns, sports teams, hobbies or books.
- Show appreciation. The more you thank customers (for everything from buying to reporting issues) the more they’ll want to come back.
- Be positive. When you chose upbeat words and an enthusiastic tone, customers will catch on to it.
