Customer Experience News & Trends

5 ways to show customers you’re on their side

Customers need to know someone is on their side when they contact your center. Here’s how agents can prove they are.

Agents can adjust a few words or phrases when talking to customers to show their enthusiasm and commitment to helping customers. The experts at Communication Briefings suggest saying:

  • “I sure can!” instead of “I can.”
  • “Absolutely,” instead of “Yes.”
  • “I will find out,” instead of “I don’t know.”
  • “Here’s what I will do,” instead of “I can’t …”
  • That’s exactly what we need,” instead of “That’ll work.”

Subscribe Today

Get the latest customer experience news and insights delivered to your inbox.