The customer experience is one of the most important (if not THE most important) factors in business success. While every employee is responsible for customer service, and should take a customer-first approach, your customer service reps have the greatest amount of, and the most ongoing contact with your customers on a day-to-day basis. So the first step to providing an exceptional customer experience is to hire the right people for your customer support team.
Customer Experience News & Trends
Contributors
Michele McGovern
Michele's a journalist with decades of experience working for local and national… MORE