Technology is at the core of the contact center, and the key trends of 2016 revolve around the ways that great tech and great customer engagement go hand-in-hand. In this eBook, learn what topics analysts and thought leaders predict will drive contact centers in the years to come and how to adapt your strategy to the newest customer demands.
Customer Experience News & Trends
Contributors
Michele McGovern
Michele's a journalist with decades of experience working for local and national… MORE