Customer Experience News & Trends

4 steps that will get your calls returned

Some customers and co-workers aren’t as reliable about returning calls as you are. Here’s how to get them to be.

It starts with the voicemail message you leave: Do it well and they’ll be quick to call back with the information or answers you need.

Take these steps:

  1. Get to the point. Leave a short summary of what you need.
  2. Include a compelling reason. Name a consequence if no one calls back by a specific time (perhaps a missed deadline).
  3. Give a time frame. Tell your customer or co-worker  how long the conversation will take with you.
  4. Give your best time. Include the best times to get a hold of you. Or explain exactly what information can be left on your voicemail for the next steps to be taken.

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