Customer Experience News & Trends

4 signs customers need more help

Here are four signs your customer needs more help.

Listen for them to say:

  • “It’s very confusing.”
  • “I can’t figure it out.”
  • “I’m not sure how to … ” or
  • “It doesn’t seem to … ”

If they use one of these sentences, it’s a sign they’re struggling to soak in what you have to say or explain about their situations.

If that’s the case, it’s time to use shorter sentences, and speak slower. Setting a slower pace will help keep both you and the customer calm and focused, according to Val  and Jeff Gee, authors of Super Service.

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