Customer Experience News & Trends

6 phrases that quickly calm upset customers

Use these phrases, and you’ll calm angry customers in no time. There’s no exact recipe to make upset customers happy again, but these words – suggested by customer service expert Peggy Morrow – can get you off on the right foot:

  • “Lets see what we can do about this.”
  • “I’m sure I can help you in some way.”
  • “The best way to get what you want in this case is to …”
  • “In order to help with that, I need you to …”
  • “This is what I can do to help in your situation …”
  • “Here’s what has worked in situations like yours …”

Subscribe Today

Get the latest customer experience news and insights delivered to your inbox.