Customer Experience News & Trends

3 ways to make your service stand out

In a sea of mediocre customer service, here are three ways to make yours stand out. They come from experts at

  1. Be there immediately. Customers are so used to automated messages and ignored e-mail, any immediate response is a breath of fresh air. If you can’t personally pick up calls, make talking to an agent an early option. Send automatic immediate responses to e-mail, letting customers know you received theirs. Then reply with a personal message within a day.
  2. Eliminate surprises. When you know an error, mistake or situation will affect customers, call them. Don’t wait for them to contact you.
  3. Keep their best interest at heart. If a lower-priced option will work, tell them about it. If you know of any better way, offer it to them.

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