Customer Experience News & Trends

3 ways to get customers to post great online reviews of your Service

Nearly everyone looks online for reviews these days. Make sure yours shine bright with these tips.

Getting honest, rave reviews online might be easier than you think, says expert John Jantsch at

Once you’re registered on popular sites such as Yelp, Citysearch and Yahoo Local, you can get more positive posts by:

  • Working with Sales. Have them ask customers to review your products after they buy them.
  • Being specific. Direct customers to specific websites where they can write reviews after they’ve complimented products or services to you. Send them links via email or spell out the sites while on the phone.
  • Using your best customers. Ask and reward customers who can’t get enough of your products or services to write online reviews. Send them coupons when they post.

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