If Sales gets customers, contact center agents shoulder almost all the responsibility for keeping them. Here are three no-hassle ways to build that loyalty.
These everyday, small efforts improve customers’ experiences with agents.
- Show you care. Even if it’s a routine request, tell customers, “Let’s take care of this right now.” For bigger issues, say, “This is a priority.”
- Put the best face forward. When customers call or email, use kind words to make them feel welcome and appreciated.
- Offer to reach out. Ask customers if they want a follow-up call, a reminder to reorder or an email newsletter so you can stay in touch when they don’t contact you.
