You can keep agents happy and loyal to your company by regularly asking them these three questions.
Their answers will help you decide the best ways to keep them satisfied with their environment and challenged just enough by their work.
- “If I were calling from another organization to recruit you, what could I offer to lure you away?” This will help uncover what they like least about working in your contact center.
- “What would you like to do more of each day?” Use agents’ answers to help you decide which tasks to assign them.
- “Where do you see yourself in two years from now?” Use their feedback to create a career path that works for them and your organization.
