Customer Experience News & Trends

2 ways you can use the simple words ‘thank you’ to motivate agents

Recognizing agents’ good work is the fastest, most-inexpensive way to keep up morale in a contact center. Try these new tips on making the praise more memorable.

They come from the experts at

  • Mention what could’ve gone wrong. Let the agent know that you (or the company) would’ve been in a worse position if she hadn’t done a great job. Example: “Without your extra effort and finesse with that customer, I would’ve had to step away from my work and the end result wouldn’t have been nearly as good.”
  • Call attention to their special skills. Don’t just thank agents for good work. Highlight their given and practiced talents. For instance, “You’re really good at paying attention to details. In this case, it turned a potential error into a success.”

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