In your busiest times, try these two hassle-free tactics to cut everyone’s stress level in the contact center.
It’ll help alleviate the tension, mistakes and confusion that are often a result of stress:
- Clarify what’s most important. Contact center agents usually know what’s expected of them, but they’ll always perform more efficiently if they’re clear on the most critical tasks and goals. If necessary, review priorities daily.
- Encourage time off. Before you head into a busy, stressful period, encourage agents to schedule some time off just before or after it so they have time to regroup. More importantly, remind everyone to take their breaks during the busiest times. It’s the best way to stay on task when working.
