11 ways to show customers love and gratitude
There’s no time like now to show customers love and gratitude. Here are 11 ways to make it special. Any…Click to continue
Customer Experience News & Trends
There’s no time like now to show customers love and gratitude. Here are 11 ways to make it special. Any…Click to continue
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons.
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
If you’ve been writing – and reading – about customer service as long as I…
When you work with customers, you anticipate you’ll deal with a cranky one from time…
Good salespeople and great service professionals are the key ingredients to customer loyalty. Here are…
More than two-thirds of customers say their standards for the customer experience are higher than…
Customer experience professionals might be the most valuable players in their company’s success in 2021.…
If you’ve been writing – and reading – about customer service as long as I…
Customers can’t enjoy your experience until they decide to engage with your company. Great content…
Customers have infinite options, so why should they continue to choose you?
Michele's a journalist with decades of experience working for local and national… MORE
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