Customer Experience News & Trends

Zoning out? 3 ways to stay alert and focused

Got the yawns? Reading the same thing over and over and it still doesn’t sink in? When you zone out, try these tips.

Every contact center pro – from agent to the director – hits a lull from time to time.

To stay sharp and productive:

  • Be accountable. Email a list of the top five things you must accomplish in the workday to a trusted co-worker. Tell him or her, “This is my goal, and at the end of the day, I’ll tell you if I met it.” It’s a little extra pressure to stay on your toes.
  • Move. Keeping your nose to the grindstone doesn’t do much good if you’re doing the “head bob.” Schedule five-minute breaks to move (stretch, walk or just stand up) away from your desk hourly.
  • Work more at your peak hours. Tell your boss when you’re most productive (you probably know if you’re a morning or afternoon person). Ask him or her to help you schedule the most difficult tasks for that time.

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