Customer Experience News & Trends

Why you want to swap the pizza party for bagels and coffee

Hold off on another pizza party to celebrate or motivate. New research found this is a better idea.

Bring in bagels, doughnuts, coffee, fruit – anything for breakfast – for your contact center agents.

Customer service reps who started off the day in a good mood were more productive all day than those who were grumpy in the morning, a new study in Science Daily revealed. Reps who started work happy had a better attitude toward customers and got more done.

So efforts to raise morale may be best scheduled first thing (or before) every shift. Some ideas beyond a bonding breakfast:

  • Plan a 15-minute all inclusive teambuilding activity
  • Schedule a daily 10-minute kickoff meeting to go over the day’s business and focus on one success from the previous day, or
  • Send an email with positive comments from customers and co-workers at the end of the day to staff so it’s the first thing they see in the morning.

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