Customer Experience News & Trends

Why customer engagement matters — and how to make it better in 2017

What impresses customers more than anything? More than 90% of customers agree that it’s …

… a personalized experience.

Giving customers an experience that feels like it was customized is the best way to engage them, researchers found.

Once customers are engaged, you can increase loyalty and the bottom line.

Experts at TimeTrade built this infographic to show why customer engagement is critical, and how you can use it to maximize the experience in the coming year:


Source: TimeTrade

5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center

Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations.  Read more!

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