It may be tougher to find qualified applicants for your contact center this year. Here’s why.
More than 40% of contact center managers plan on increasing staff this year – and another 40% will keep headcount where it is, a Customer Service Group survey recently showed. Only 18% of managers plan on downsizing.
So the pool of qualified applicants will likely shrink.
Try one of these proven recruiting ideas from E*TRADE Financial:
- Search the outlying areas. The contact center manager at E*TRADE posted want ads on websites of small, local newspapers near its contact center and found a bounty of great candidates.
- Reward referrals. The manager also gave employees cash bonuses if they referred a candidate who was hired and stayed on at least 90 days. That helped find people who fit into their existing contact center culture.
