At the end of the day, finding the best-fit partner for your outsourced contact center is paramount to success. Before you sign that contract, due diligence is required to make sure it’s the right fit. The contact center RFP is essential, of course, but the contact center site visit is invaluable. The question is, which comes first? The RFP or the site visit?
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Michele McGovern
Michele's a journalist with decades of experience working for local and national… MORE