Some customers will fight tooth and nail to get their way – even if it’s not the right way. Here’s how to deal with customers who refuse to agree to anything.
Agents can create a more agreeable situation with any of these lines from Meryl Runion’s Power Phrases: The Perfect Words to Say it Right and Get the Results You Want:
- “I’m here to work with you.”
- “Are we ready to work together on something that will satisfy both of us?”
- “Let’s discuss the situation and come up with a solution we both feel good about using.”
- “Let’s find a solution together.”
