Customer Experience News & Trends

What to say when customers refuse everything you suggest

Some customers will fight tooth and nail to get their way – even if it’s not the right way. Here’s how to deal with customers who refuse to agree to anything.

Agents can create a more agreeable situation with any of these lines from Meryl Runion’s Power Phrases: The Perfect Words to Say it Right and Get the Results You Want:

  • “I’m here to work with you.”
  • “Are we ready to work together on something that will satisfy both of us?”
  • “Let’s discuss the situation and come up with a solution we both feel good about using.”
  • “Let’s find a solution together.”

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