Customer Experience News & Trends

What makes Millennials loyal contact center employees

Think the youngest generation of workers will be self-centered and disloyal to employers? Not really, new research found.

Millennials want to stick with their employers, assuming the company invests in their future, too, according to a study by UNC’s Kenan-Flagler Business School and the YEC.

Here’s what Millennials said make an employer attractive – thus, why they’d stay loyal to the company:

  • 65% liked the opportunity for personal development in their current position
  • 52% like opportunities for career progression
  • 23% felt training and development were the most value-added benefit to any job.

You see, the youngest generation in the workforce wants to get ahead, likely at your company. The best way to keep them loyal to you is to offer them opportunities to build skills and increase responsibility.

In periodic performance reviews, set goals based on contact center needs and agents’ interests and potential beyond their current position. Offer training and job-shadowing as rewards to help their careers progress.

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