Customer Experience News & Trends

What a customer’s handshake says

You can learn a lot about a person from just a handshake. Here’s how to decode what customers or colleagues are thinking.

They might have this on their minds …

  • “I’ll take my time before I figure out if I like you or not” if the person keeps his arm stiff so a good amount of  distance remains between you and him. What you should do: Say things to establish trust and develop the relationship.
  • “I’m interested in what you have to say” if the person offers her hand with the palm facing up. It indicates she wants to make you comfortable. What you should do: Offer that handshake to others, also.
  • “Hear me out” if the person offers his hand angled toward the floor. He wants the upper hand. What you should do: Keep your ears open.
  • “We’re equals” if the person clasps your hand straight on with a wide open palm. What you should do: The same. It’s a great way to kick off a relationship.

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