When customer interactions go terribly wrong, here are three ways to rebound. 
- Recognize an inconvenience. Apologize when customers have been inconvenienced, whether they complain or not. It’s a good way to let them know that the mistake, delay or issue is not your normal method of operation.
- Recognize a resolution. Send a note of thanks to customers who are especially cooperative when you resolved an issue.
- Recognize another opportunity. For customers who decided to part ways over an issue, send a note that can pave the way for future reconciliation. It shows them that you’re willing to learn and grow from it.
