Here’s a look at the stories that were most useful to our Customer Contact News readers in 2011.
Even better, you’ll find them useful in 2012.
- 4 excuses customers hate most
- Words to avoid: 6 phrases to leave at home
- 6 stupid customer service mistakes
- 5 signs a customer is lying
- 3 tactful ways to say, “You’re wrong”
- 5 worst things to say to customers
- 10 dumbest excuses for being late to work
- 5 rudest office behaviors – and how to stop them
- How a pot-smoking agent landed one contact center in court
- 3 uncomfortable customer questions – and how to respond
