Customer Experience News & Trends

Thriving in the Digital Age: Elevated Experiences, Interactions & Analytics

The Must-Attend Event For CRM Professionals

In the digital era, customer experience is what sets you apart. Gartner Customer 360 Summit 201419 – 21 May in Orlando, FL, takes a uniquely holistic approach to help you craft an enterprise-wide customer experience vision—and the strategy to make it happen. This year, a new track explores how to use advanced analytics to bring disparate data together for a powerful new understanding of the customer and more intelligent interactions. Mobile, social and analytics are transforming what sales, marketing, service and the business itself can do to engage customers and build outspoken loyalty. Get the tools and insights to elevate customer engagement at every point of contact and build synergies in the customer experience across the organization.

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