Business to Business (B2B) customer support has evolved to become the most important aspect of customer experience. No longer seen as the money pit it once was, providing exceptional customer service can save money, increase efficiency, and contribute to long term growth. While the importance of customer support is undeniable, many B2B organizations still struggle with understanding how to make it work for them, and what tools can best meet the unique needs of a B2B support environment. This eBook explores the benefits of B2B customer support.
Customer Experience News & Trends
Contributors
Michele McGovern
Michele's a journalist with decades of experience working for local and national… MORE