Customer Experience News & Trends

5 of the best customer service policies

Some companies really exist by the adage, ” The customer is king” – and it’s why they’re considered the best service providers.

These companies get straight “A”s from Consumer Report’s on its annual holiday customer service policies report card.

  • Bi-Lo supermarkets has a double-money-back guarantee on every item in the store. Talk about standing behind your products.
  • Live Nation, an entertainment promoter and ticket-seller, allows fans to cancel their order up to three days after making it. Fans can also exchange seats for better spots if they become available – very unlike airlines.
  • Crutchfield, an electronics merchant offers help with installation, set-up, troubleshooting and tech support for the life of the products purchased – at no extra charge.
  • REI basically takes returns anywhere, anytime. Customers can purchase online, through the mail or in a store. They can return or exchange items to any place at any point for any reason.
  • Amazon strives to make returns even easier by asking customers to share photos, video and feedback on wasteful, hard-to-open packaging. Then it passes details onto manufacturers and even has its own engineers work on creating simpler packaging.

Watch tomorrow’s post for five of the worst policies.

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