Customer Experience News & Trends

HR experts reveal what shows you’re a contact center professional

If you want to be considered a professional — and get promoted like one — here are some things you shouldn’t be doing.

What’s distracting us most from our work?

Almost all of us are distracted at work. Here’s what’s causing the biggest problems — and how to overcome them.

13 things you should never do at work

Some things should never happen in a contact center. And yet, some people leave their manners at the door.

Be nice to your contact center co-workers – or it may cost you customers

A short-lived squabble in your contact center may not seem like a big deal, but it may cost you customers. Here’s what researchers found.