Talk informally with customers to build rapport and strengthen relationships. But stay away from conversations like these that will make the experience awkward.
Words customers hate – and what to say instead
February 3, 2012 Comments (0)
Some companies have banned their employees from saying certain words that upset customers. They may be on to something.
5 worst things to say to customers
October 14, 2011 Comments (0)
Say the wrong thing and you can send even happy customers off in a tailspin of anger. Here are five of those dreaded phrases.
