Customer Experience News & Trends

How many new customers will give up if you don’t answer the first time?

If you don’t answer, how many new customers will never try again?

What customers hate about contact centers

Here’s what customers hate most about contact centers – and what you can do to prevent them from happening.

Why customers leave – and what you can do to prevent it

Customers rarely tell you why they leave. They just do it quietly. This new research shows you the top reasons.