Customer Experience News & Trends

The best ways to save at-risk customers and boost loyalty

Warning: Satisfied customers leave, too. In fact, 80% of customers who switched to a competitor were satisfied with their existing supplier at the time. But increasing customer loyalty with these at-risk customers is possible with the right follow-up program in place.

How to avoid the price-driven sale

If it seems that all your customers care about is price, maybe your customers aren’t the problem.

3 lessons every company can learn from the Netflix debacle

When Netflix recently decided to change its pricing model, it set off a chain reaction that could ultimately result in the loss of nearly 3 million customers.