Do customers seem angrier these days? This might be the reason.
6 ways to deal with jerks on the phone
September 21, 2012 Comments (0)
Some customers are jerks – there’s just no nice way to put it. But you have to deal with them, so here are six ways to minimize the pain.
3 ways to bounce back when someone screwed up
March 18, 2011 Comments (0)
You screwed up and a customer is angry about it. What next? Here’s how to bounce back and keep the customer loyal.
