Customer Experience News & Trends

9 skills customer service pros need to sell

Your service professionals – who probably have more contact with existing customers than salespeople – are in the perfect position to help boost revenue. Here’s why, plus how to prepare them to do it. 

4 key metrics to determine your sales potential

Can sales be improved? How do I do it?  With that in mind, here are four quantifiable measures any manager can use to uncover hidden opportunities and boost the bottom line: