Customer Experience News & Trends

4 ways you can use social media to get more customers loving your Service

Social media isn’t just a place where customers can vent about, “like” or “follow” you. It’s an incredible vehicle for getting more customer referrals.

How to respond to the 5 biggest customer complaints

You don’t have to agree with customers’ complaints  – but you have to agree that their complaint is important to them. Here’s how to make customers feel that way.