Customer Experience News & Trends

Proof: Your social media touch will boost sales

Keep agents active on social media for your company, and the bottom line will grow. New research finally proves it.

How to get the right pace when talking to customers

You’ll get customers to listen better if you speak to them at the right pace. Here’s why — and how to get the pace right.

Product or service names that turn customers away

All product and service names carry a personality. Sometimes it’s a bad one.