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Proof: Your social media touch will boost sales

by October 17, 2012 Comments (0)

Keep agents active on social media for your company, and the bottom line will grow. New research finally proves it.

How to get the right pace when talking to customers

by June 24, 2011 Comments (0)

You’ll get customers to listen better if you speak to them at the right pace. Here’s why — and how to get the pace right.

Product or service names that turn customers away

by September 22, 2009 Comments (0)

All product and service names carry a personality. Sometimes it’s a bad one.