Keep agents active on social media for your company, and the bottom line will grow. New research finally proves it.
Customer Experience News & Trends
Keep agents active on social media for your company, and the bottom line will grow. New research finally proves it.
You’ll get customers to listen better if you speak to them at the right pace. Here’s why — and how to get the pace right.
All product and service names carry a personality. Sometimes it’s a bad one.
Michele's a journalist with decades of experience working for local and national… MORE
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