Customer Experience News & Trends

10 social-media tips that will increase sales in 2012

Social media have become the valuable sales tools — if you use them correctly.

4 in 5 of your peers will be marketing this way in 2011

If growth is on the agenda for 2011, you’ll want to consider this strategy.

Don’t miss out on Twitter’s business apps

Twitter has built an online empire based on one simple premise: Customers are responsible for most great business ideas.  If you’re not connecting with customers via Twitter and other similar means, you’re missing out on a lot of those ideas.