No one wants to fail in the contact center. But some habits are telltale signs that success isn’t in the future.
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Is your customer stretching the truth? 5 ways to spot a lie
A Pinocchio nose won’t give away liars on the phone or online these days. But these signs will help you spot one.
The top three reasons people leave your contact center
Can’t figure out why your contact center has a revolving door? These are probably the top four reasons.
