Customer Experience News & Trends

Valuable advice from the world’s 6 best customer experience minds

Even if you know a thing or two about creating a great customer experience, you can learn something from these guys. They created business empires on great customer experiences – long before that was the vogue thing to do.

3 reasons Zappos’ customer service is better than yours

Zappos is mentioned in nearly every conversation there is about great customer service. How is that even possible, considering customers never see its employees, it has no storefront and it sells a product (shoes) that’s sold everywhere?