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Why Apple tops Service rankings again

by Michele McGovern September 20, 2011 Comments (0)

Apple has often left other companies in the dust when it comes to Customer Service. And they’ve done it again.

Will customers suffer through bad service just to use a product they love?

by Michele McGovern July 19, 2011 Comments (0)

Will customers suffer through bad service just to use a product they love?

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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