Customer Experience News & Trends

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5 reasons B2Bs blow away B2Cs in the customer experience

by September 11, 2013 Comments (0)

B2Cs, listen up: New research says you have a lot to learn from B2Bs when it comes to delivering the customer experience.

Are employees engaged? If not, customer experience will suffer

by February 21, 2013 Comments (0)

Do all of your employees care about their work, the company and its customers? They better, or the customer experience will suffer.