Social media has made proactive customer service easier than ever. Are you capitalizing on this opportunity to boost customer loyalty?
Online reviews are more than a pat on the back or a testament to your customer experience. They can have a serious impact on the bottom line, new research found.
Customers don’t like waiting. But some things make the wait tolerable. Other things make it miserable. Which are you giving them?
Customers are angry because no one listens to their complaints. And research shows they’re mostly right.
Even big retail giants can learn something from some scrappy B2Bs who are winning at the customer experience game. Here are the secrets of those B2Bs.
With just a few tweaks you can turn average customer service into exceptional experiences — which is exactly what customers are waiting for.
Is your company’s reputation for great customer service really important? Only if you want to boost sales … considerably.
About 80% of your customers are waiting for you to do something. Yet, many companies are falling short in this area.
You don’t have to be in retail to feel the effects of changing customer expectations due to the holiday season. Here’s what your customers want now.
Even if your existing customers are as loyal and fanatical as football fans, you still need to win new customers all the time. Here are five unique and proven ways to do it: