Customer Experience News & Trends

Secrets to conquering the new world of sales

The days of the door-to-door salesperson are a thing of the past. Prospects no longer expect salespeople to show up at their home and sell them a vacuum. Nor do they call companies and ask them to send out a salesperson to explain what they have to offer.

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6 proven ways to hire customer service heroes

Every company vows to have great customer service. But when it comes to hiring the people who deliver it, there are a lot of easy-to-make mistakes. Here’s what you can do to avoid bad customer service hires.