You can put all kinds of money, resources and effort into creating a great customer experience, and a bonehead leader can ruin it in a flash – just by doing what he always does. These bad habits are killing the customer experience:
4 ways mistakes can actually build loyalty
December 16, 2011 Comments (0)
Mistakes can be stumbling blocks – unless you turn them into building blocks for customer loyalty. Here’s how one customer service giant does it.
Get more ‘intimate’ with your customers
September 10, 2010 Comments (0)
Intimacy is often underrated in your relationships with customers. That’s right – you want to be more intimate with them.
