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12 reasons contact center employees are truly better people

by July 13, 2012 Comments (0)

You thought it all along, and now there’s research to prove contact center employees are better equipped to do just about everything in life!

Improve soft skills with 3 hassle-free training tips

by March 5, 2012 Comments (0)

Soft skills are almost always the most important to customers  – and the hardest training topic to cover in a contact center. These self-training tips can help.