The notion of cultivating brand advocates has gained tons of traction in the online world, especially since companies have decided to plunge into the social media waters.
Home : social media policy
Top 3 guidelines for using social media to help customers
Whether you’re just getting into helping customers via social media or are seasoned pros at it, these guidelines will help you become savvy in the newest service channel.
Why you need a social media policy – and a solid sample to follow
Whether your contact center helps customers via social media or not, your agents are probably active in that online arena. So you need a social media policy.
