Most customer service operations are plagued by at least one bad habit that customers hate. Do you commit any of the following?
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When customers want self-service — and when they don’t
If you’ve been pushing customers to self-service for most things — even if they seem to want it — you might want to reconsider that strategy.
7 red flags your customer service needs a tune-up
Is your customer service ready for a tune-up? Here are seven signs it’s time.
80% of customers want you to do this
About 80% of your customers are waiting for you to do something. Yet, many companies are falling short in this area.
Twitter and the customer experience: 7 best practices
Would anyone have guessed 10 years ago that a customer experience could be whittled down to 140 characters? Yet today, Twitter can be a powerful tool in creating bold customer relationships.
3 proven ways to connect with younger customers
If you struggle to connect with younger, tech-savvy customers, here’s help.
11 phrases that have no place in customer conversations
What you say to customers leaves a lasting impression of you and your company. That’s why it’s important to choose your words carefully.
22 ways to add value to your social media experience
We write a lot about customers’ increasing appetite for social media. How can you possibly fill that hunger? Here are 22 ideas.
The top 8 reasons customers may not like you
Customers want to like you. After all, they chose to do business with you. But you might be doing some of these things they despise.
3 ways to increase buying and revenue
“It is less expensive to keep the customers you have than to try to go out and win new customers,” said Bill Gessert, president of the International Customer Service Association.
