Customer Experience News & Trends

Why agents should be more involved in performance reviews

If year end means performance reviews, you better start talking more to agents now. Here’s why.

5 practical ways to deal with people you can’t stand

The elves may get along in their contact center – after all, when Santa’s your boss, who wouldn’t get along? But most contact centers aren’t that jolly.

5 ways to deal with people you can’t stand at work

The elves may get along in their contact center — when Santa’s your boss, who wouldn’t get along? But most contact centers aren’t that jolly.