Customer Experience News & Trends

New ADA law to require changes to your website: 6 expected rules

Get ready: The federal government is expected to expand the Americans with Disabilities Act (ADA) to require business websites to be more accessible to the disabled and handicapped. What’s this mean for your website?

2 ways Facebook’s new Graph Search changes marketing

By now you’ve probably heard that Facebook’s introduced a new search service called Graph Search. Here’s a brief rundown of what it is and why you should care.