Customers still call more than they use the self-serve options available to them. But many say they’re willing to use self-service more if they get this.
Home : self-service
Can you build customer loyalty through self-service?
Is self-service self serving, or can you really build customer loyalty through it?
4 clues your company doesn’t value customer service as much as you do
The higher-ups say customer service is important, but they may sometimes mistakenly make decisions that don’t reflect that thought. Watch out for these signs.
Adding self-serve options? It might not be a good idea
If you think customers crave self-serve options, this brand new research might change your mind.
Surprising upside to why customers aren’t calling
If your phones aren’t ringing, customers probably have a good reason for not calling.
